Resolve an Ice Fishing Round That Froze or Settled Unexpectedly
The video stream is the presentation layer; the provider server normally determines the accepted wager and result. A freeze can hide the animation while the round still settles. Reconstruct that one round before assuming the stake or award disappeared.
Open Ice Fishing and check round historyStop and record the round
Do not place a replacement wager. Save the timestamp, table name, round ID, displayed stake, balance before the round and the point where video or controls stopped responding.
Open game history
Check whether the wager was accepted and which wheel and feature results the provider recorded. If no round exists, preserve any pending-bet message and the account transaction history.
Reconcile the account ledger
Match stake deduction, server result, credited award and final balance. A reconnect animation can be missing even when the ledger is correct; an unexplained difference needs the transaction IDs.
Escalate one evidence package
Give support the round ID, UTC or local time with timezone, stake, recorded result and exact balance difference. Ask for the server log and correcting transaction, not a generic game explanation.
Frequently asked questions
Does a frozen video cancel the wager?
Not automatically. Check whether the server accepted and settled the round.
Should I repeat the wager to test it?
No. A new random round cannot verify the disputed one and adds another ledger entry.
What is the most useful support reference?
The provider round ID linked to the accepted wager and account transaction.
Last reviewed: 6 August 2026